We Provide Amazing Support
We are a consulting, support & supply company, established in 1998. We have expanded from basic consulting & support services for home clientele, to larger SME entities across South Africa and abroad. Our single focus is to provide the most effective IT solutions that best align with our clients' short and long term business requirements and objectives. Our team brings many years of knowledge and experience and we understand the IT needs of SME businesses. Our aim is to consistently provide the best. IT Support services to all of our clients.
All of our services are available as standard on Break Fix terms. We offer Fee-for-Services depending on what you need, when you need it. Whether you need on site support, remote support or just someone to talk to, we are always here.
Our Managed Services enables us to take care of your IT needs for one low monthly cost while ensuring that your IT systems are running as seamlessly as possible, with next-to-no downtime. We believe all our clients are unique and so are their needs. Because of this fact, we tailor all of our Managed Service Packages to each individual client.
We supply a wide range of well known Brand Named Hardware, Software and Cloud Solutions. All of our products carry warranties or extended warranties and are backed up by amazing after sales support.
Log Issue
An incident or problem is reported by our client or our End Point Management Systems. The issue is recorded in a ticket and assigned to a Technical Engineer for inspection.
Diagnosis
Our Technical Engineer inspects the reported issue with the user's assistance to recreate the issue and discover the cause.
Resolution
Once the cause of the issue has been identified, a solution is created and implemented to the client's satisfaction.
Review
The issue is reviewed and checked for potential additional issues. If addition issues are found they are diagnosed and resolved.
Who We Are
We strive for excellent interpersonal skills between our team members, keeping us united as a family. Our success depends on the strength of our team.
Greg
Managing Director
Ricci
Technical Director
We are a dynamic company with a blend of experience and youth.
For our clients, this translates to access to:
We Are Here For You
Need a solution? Look to the people who are passionate about providing individualised service.
No matter what you may need and when, we have a break-fix solution for you
When you need something new, need it improved, it breaks, or you just need a visit, we are there to help. We have a wide range of services to fit every need as we understand that all our client are not the same and require different solutions even for the same problems.
The 21st century "it" thing in business is to have a outsourced IT Department.
Our SLA’s are driven by “Prevention is better than Cure”. Being proactive rather than reactive, IT issues are stopped before they become problems to be fixed. We tailor all of our SLA’s to each individual client. As your business grows it will become more and more dependent on Technology & reliable IT support.
Knowing what is going wrong before it does is crucial.
We are all familiar with the saying, "Don't fix what is not broken". In today's age where information is becoming more valuable than the hardware it is on, we provide a way to monitor the health of your systems at all times. Why lose 10's or 100's of thousands when we could prevent it?
Small (and Medium Enterprise) Problems
If you have ever had a problem with your land line, you will understand how frustrating it is to deal with call centres where you don't speak their language to describe the problem correctly or get a solution in "layman's terms". We offer added value services that cover just these sorts of scenarios.
— Est. 1998 —
We Make Our Clients Happy
Our service cycle is aimed to make you happy, and to keep you that way.
Service
Strategy
Assessing and understanding our clients organisational objectives and our clients’ needs, starting the service value creation process.
Service
Design
Designing true value services with our client’s business objectives in mind. Using our Service Strategy, we design to deliver business objectives. We do not limit this to new services, but includes changing current services for the better.
Service
Operation
In our support environment, we use our in-house best practice model achieving effectiveness and efficiency in the delivery and support of services, ensuring value to our clients, our users and our service providers.
Continual Service
Improvement
Constant observations and feedback of all our strategies, designs, and service operations ensures that our service portfolio continues to be aligned with our client’s business needs. Maintaining and improving value and quality for all our clients.
Our team implements the ITIL (Information Technology Infrastructure Library) to achieve our best practice service model delivering a superior client service experience.
Some of the cool facts about us
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